15 years of Innovation and Leadership
Customer survey

Thank you very much for your trust in CellGenix. With your help we would like to optimize our product portfolio and services according to your needs. Therefore we would like to find out your opinion and additional requirements in order to create more benefit for your work!

Personal Details

1. You are working in the field of:

Immunology Stem Cell Biology Molecular Biology
Medicine Cytogenesis Cellular Therapeutics
Others, please specify:

2. With the following cell types:

Dendritic cells T cells
Embryonic stem cells NK cells
induced Pluripotent stem cells Mesenchymal cells
Haematopoietic progenitor cells
Other cell types, please specify:

3. You use following cytokines:

Please specify:

4. You develop cellular therapies for the following indications:

Immunology Cancer therapy
Cartilage / Bone regeneration Skin regeneration
Skeletal muscle regeneration Heart muscle regeneration
Neural tissue regeneration
Other organ regeneration, please specify:

5. You perform / plan clinical trials:

Already Not Planned
In the next:
1-3 years 3-5 years more than 5 years

6. You mainly use these CellGenix products*:

CellGro® DC Medium CellGro® SCGM Medium
CellGro® Cytokines (Research grade) CellGro® Cytokines (GMP grade)
CellGro® Kit-System
Vuelife™ bags
Vuelife™ AC bags Kryosure™ bags
*) CellGro® is a registered trade mark of CellGenix in several European countries and Japan.
In the USA and Canada CellGro products are distributed under the name of CellGenix
Products

7. How satisfied are you with our products?

   (1 = Excellent, 5 = Dissatisfied)
Product12345
CellGro® DC Medium
CellGro® SCGM Medium
CellGro® Cytokines (GMP grade)
CellGro® Cytokines (Research grade)
CellGro® Kit-System
Vuelife™ bags
Vuelife™ AC bags
Kryosure™ bags
Comment:

8. Do our products meet your requirements?

AgreeGoodNot Satisfying
Perfect match
Quality
Technical use
Comment:
Service

9. How would you rate the CellGenix Service?

Service12345
Order Management
Delivery Service
Accounting
Reliability
Complaint Management
Customer Service / SalesTeam
Comment:

10. Are you comfortable with our Sales Service?

Service12345
Frequency of visits
Consulting
Support
Service
Comment:

11. What could we make better with our existing products?

12. What products do you use or will use that we are currently unable to supply you with?

GMP Cytokines Which:
Research Cytokines Which:
GMP grade Cell Culture Media Which:
Research grade Cell Culture Media Which:
Cell Culture Bags Which:
Cryopreservation Bags Which:
Information / News

13. Would you like to receive our Newsletter / Mailings more frequently?

Yes No
Comment:

15. Does our informational material (Catalogues / Flyer etc.) meet your requirements?

Yes No
Comment:
Internet

16. Could you please rate our homepage regarding following topics:

12345
Orientation
User friendliness
Information
Being up-to-date

17. Would you use the possibility to place your order via an E-Shop?

Yes No

18. Additional comments or wishes:



Please let us know your delivery address:

Name: Institute:
City: Country:
Phone: E-Mail:




THANK YOU FOR 15 YEARS OF TRUST IN CELLGENIX
We are looking forward getting your replay by Fax (+49 761 88889830).
The Future starts here - we further wish you a fruitful and successful cooperation with us!